Privacy Policy

At Smart Learners.ai(Orcalex Technologies LLP), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data, in compliance with applicable data protection laws.

Last updated: August 29, 2025

Data Protection

We use industry-standard encryption to protect your personal information

Privacy First

Your privacy is our top priority in everything we do

Secure Storage

All data is stored securely with advanced security measures

Transparency

We are transparent about what data we collect and how we use it

1. Information We Collect

Personal Information

When you register or use our services, we may collect:

  • • Full name and contact details (email, phone number)
  • • Educational background and class level
  • • Parent/guardian details (for minors)
  • • Payment information (processed securely by trusted third-party providers; we do not store credit/debit card details)

Learning Data

To provide personalized learning, we collect:

  • • Course progress and completion records
  • • Quiz and test results
  • • Time spent on topics
  • • Learning preferences and interaction logs

Technical Information

We automatically collect:

  • • Platform usage patterns

2. How We Use Your Information

We process your information for:

Educational Services

Personalized tutoring, study plans, certificates, progress tracking and performance analysis

Communication

Account notifications, updates, support, and (with consent) marketing offers

3. Data Sharing and Disclosure

We never sell or rent your personal data. We may share it only in these cases:

Service Providers

with trusted vendors (e.g., cloud hosting, analytics, payment processors, customer support tools) bound by strict confidentiality agreements

Legal Obligations

to comply with laws, court orders, or prevent fraud/abuse

Business Transfers

in the event of a merger, acquisition, or reorganization, with safeguards in place

4. Data Security

We use industry-standard measures to secure your data:

  • • SSL/TLS encryption for all transmissions
  • • Encrypted and access-controlled storage
  • • Regular security audits and monitoring
  • • Employee training and restricted access
  • • Incident response protocols

5. Your Rights

Depending on your location, you may have the right to:

  • • Access your personal data
  • • Correct or update your information
  • • Request deletion of your account and data
  • • Export your learning data in a machine-readable format
  • • Opt out of marketing communications

Parental Rights

For users under 18, parents/guardians may access, update, or request deletion of their child's information by contacting us.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • • Remember your login preferences
  • • Analyze platform usage
  • • Personalize learning content

You can manage cookies via your browser settings.

7. Retention of Data

We retain personal data only as long as necessary for educational services, legal obligations, or dispute resolution. After that, your data is securely deleted or anonymized.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification. The updated version will be effective immediately upon posting.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your data rights, please contact:

📧 Email: hello@smartlearners.ai

📞 Phone: +91 6303974827

🏢 Address: 4th Floor, Veer Chambers, Prakash Nagar, Hyderabad-500016, India